Longchamp

Longchamp is a family business founded in 1948,
specialising in the manufacture and distribution of leather goods,
luggage, accessories, ready-to-wear and shoes.

Longchamp has a strong online presence via its e-commerce site to meet the expectations of international customers. In addition to offering its collections on its own site, the brand has extended its distribution to partner platforms, thereby increasing its visibility internationally.Longchamp has implemented an omnichannel strategy offering synergy between the physical shops and the online site, as well as a 360° customer journey.

3500 employees worldwide
1300 points of sale in 80 countries
20 e-commerce sites
100 partner sites
Approx. 12,000 assets per year
To date, the benefits of DAM at Longchamp are as follows:
Operational efficiency: Autonomy for teams, time savings for employees worldwide
Ease of use and adoption: 500 users, 22,000 connections by 2024
Controlling and securing assets: 58,000 assets managed - 330,000 assets shared.
A customised taxonomy that meets the needs of all business functions.

The digitalization of the Longchamp group reflects a strategy geared towards modernization while remaining faithful to the heritage and values that have made the House a success.

As the digital era has created an increased need for content production, the implementation of a DAM solution quickly became a necessity to facilitate collaboration and the sharing of content from different campaigns, but also to support the distribution of media throughout the Longchamp ecosystem between PLM, PIM and websites.

Longchamp contacted Activo to help conduct a RFP. The Bynder solution was chosen by the teams for the benefit of the user experience and the connection to the solution's ecosystem.

The strategy implemented was based on a gradual roll-out of the solution:
Initialisation: Identification of assets to be acquired - Taxonomy - Governance
Opening the DAM to key users: Start of workflow: upload - download - share
Gradual opening up of the DAM: Internal end-users - New use cases (moodboards, shops, etc.)

The key to the project's success was the support provided to the Activo teams, from the initial stages of the project through to its deployment, including the construction of the taxonomy via change management and adoption, which enabled the new tool to be gradually integrated into the new working practices of the various departments:

Initiation: Stakeholders webinars - Codir presentation - Project workshop
Opening the DAM to key users - Webinars Dam section - Training
Opening up the DAM to internal End-Users - Webinars - Videos - Support Teams
Opening up to partners - Communication - Doc Onboarding - Support
The DAM appears to be a unique source of truth for Longchamp's digital content for various business needs:
Product Marketing
Communication
Marketing 360
E-commerce
Commercial Retail & Wholesale
Art Direction
General Management

"In just a few months, we have revolutionised the management and distribution of our digital assets, brand content and communication campaigns. Thanks to our DAM in the Longchamp colours, we've created a dynamic and interactive digital ecosystem that encourages innovation and creativity, immersed in the codes and values of the House. Our solution is more than just an internal tool, it's also a collaborative platform of choice for our customers and partners around the world, and a guarantee for the use of our content".

Véronique GAUDIOT
Project Director
We deliver cost, time & quality benefits.

Our Guaranteed CMS Results

Phone - Elements Webflow Library - BRIX Templates

Accelerated Revenue

Better quality product data & customer experiences will help you generate more predictable revenue.

Users - Elements Webflow Library - BRIX Templates

Save on your Costs

Reducing the manual overhead of managing product information reduces your operating costs.

Desktop - Elements Webflow Library - BRIX Templates

Better Customer Experience

Your customers are demanding accurate and complete product information.

Gear - Elements Webflow Library - BRIX Templates

Scale & Grow Efficiently

If your business is growing across geographies, markets or categories, we help do it efficiently.

Learn more about
the video impact